FAQ
Frequently Asked Questions
Everything you need to know about our candles, ingredients, and the story behind 1400.
About Our Candles
What makes 1400 candles different?
Every 1400 candle is hand-poured in small batches using premium natural ingredients: coconut-soy wax, natural wicks, and phthalate-free fragrance oils. We don't use paraffin, synthetic additives, or toxic chemicals. Each scent is inspired by the shared heritage of Greece and Türkiye—celebrating connection, not division.
What does "1400" mean?
The name honours two things: the 1,400+ islands of the Aegean Sea, and 14 centuries of Islamic heritage in the region. It represents unity, shared culture, and the sea that connects rather than divides.
Are your candles non-toxic?
Yes. We use coconut-soy wax (not paraffin), natural cotton wicks (no lead or zinc), and phthalate-free fragrance oils. Our candles produce minimal smoke and are safe for you, your pets, and your home.
Why does my candle have an uneven surface or white frosting?
This is a natural characteristic of soy wax. Unlike paraffin candles that use chemical smoothing agents, our wax behaves honestly—it may frost, develop small air pockets, or have slight texture variations. These don't affect burn quality or scent. True luxury isn't flawless—it's honest.
How long do your candles burn?
Our 8oz candles burn for approximately 50+ hours when cared for properly. Natural wax burns slower and cleaner than paraffin, giving you more time with your chosen scent.
What size are your candles?
Currently, we offer both 80g and 220g candles. Each vessel is designed to be repurposed after the candle burns—for herbs, flowers, brushes, or whatever small rituals fill your days.
Scents & Ingredients
How do I choose a scent?
Each scent tells a story. If you love sweet, warm fragrances, try Baklava or Lokma. For fresh, herbal notes, explore Yiayia & Nene's Garden. If you want something clean and coastal, Aegean is your scent. Browse our collection and let the stories guide you.
Are your fragrances natural?
We use phthalate-free fragrance oils carefully sourced for quality and safety. While not 100% essential oils (which can be unstable in candles), our fragrances are free from harmful chemicals and designed to burn clean.
Can I smell the candles before buying?
If you're in the Illawarra region, follow us on Instagram (@fourteenhundredscents) for pop-up market dates where you can smell and shop in person. Otherwise, our scent descriptions are detailed to help you choose.
Ordering & Shipping
How long does shipping take?
Orders are dispatched within 1-3 business days. Standard shipping takes 3-7 business days, express takes 1-3 business days. You'll receive tracking info via email once your order ships.
Do you ship internationally?
Currently, we ship within Australia only. International shipping is coming soon—stay tuned.
Can I pick up my order locally?
Yes! If you're in the Illawarra, select "Local Pickup" at checkout and we'll arrange collection. We also sell at local markets—follow us on Instagram for dates and locations.
Do you offer gift wrapping?
Not yet, but it's coming! For now, our candles arrive beautifully packaged and ready to gift.
Care & Safety
How do I care for my candle?
Visit our Candle Care page for full instructions. The basics: trim the wick to 5mm before each burn, let the first burn create a full melt pool (2-3 hours), and never burn for more than 4 hours at a time.
Are your candles safe around pets?
Yes, our candles are non-toxic and produce minimal smoke. However, always keep burning candles out of reach of pets and never leave them unattended.
What do I do with the jar when the candle is finished?
Clean it out (pour hot water in, let the wax float to the top) and repurpose it however you like. Or bring it to one of our market stands for a discount on your next candle through our Jar Return Program.
Returns & Contact
What's your return policy?
We accept returns on unburned, unopened candles within 14 days. If your candle arrives damaged or defective, contact us within 7 days for a replacement. See our full Shipping & Returns policy for details.
How do I contact you?
Email: fourteenhundredscents@outlook.com
Instagram: @fourteenhundredscents
We respond within 24 hours (Monday-Friday).
Can I suggest a new scent?
Absolutely. We're always listening. Send your ideas to fourteenhundredscents@outlook.com or DM us on Instagram.